FREQUENTLY ASKED

Questions, answered.

Making a mixtape

  • What is Track Record?

    A space to record and share the memories connected to the music you love.

  • How do I make one?

    Start a mixtape, give it a title, and add the people you want to contribute. Each person adds a song and the reason why. When it's ready, it becomes a keepsake you can share or give.

  • How do I add a song?

    Paste a YouTube link for the track. The song plays through YouTube — Track Record is the layer of voice, story, and meaning around the music.

  • Can other people contribute?

    Yes. Invite the people who matter — by email or username — and each person adds their own song and what it means. You can also make it on your own.

  • Can I add a voice note or a written note?

    Either. Every song's "why" can be a recorded voice note or written words — your choice on each one. You can also add a photo and other context.

  • Can I add artwork?

    Yes — upload a cover image for the mixtape, which sets the look of the whole thing.

Giving and sharing

  • What does the person receiving it get?

    A keepsake mixtape made for them — the songs, the voices, the words, the meaning — to open, play, and keep.

  • Can I share a mixtape?

    Yes. Share it with a link, give it as a gift, or keep it private to the people who made it.

  • Who can see my mixtape?

    You choose — keep it private to the people involved, or share it with anyone you give the link to.

Sharing memories and your Track Record

  • Can I share a single memory?

    Yes. Every memory has a “Share Memory” button that copies a public link to a standalone page for just that memory — the track, playable, with the story on the back. Anyone with the link can see it, no account needed.

  • Can I share my whole Track Record?

    Yes. The “Share Track Record” button on your Track Record page copies a public link showing all nine of your defining tracks in running order, for anyone to browse and play.

  • What do other people see on a shared memory?

    The track itself is always visible. Each context element on the back — note, voice, photo, video — has its own visibility chip: anything set to Public appears on the shared page; anything set to Only you stays private to you, always.

  • What can someone do with a memory I share?

    If they sign in, they can save the track to their own memories (the track only — your context stays yours) or start a new mixtape seeded from it.

Your private workspace

  • What is the Memories workspace?

    Your private sandbox. Save memories before they fade, draft the story on the back, and think out loud — nothing here is visible to anyone else unless you deliberately share one.

  • What are tracklists?

    Private groupings of your memories — mix and match combinations, drag to reorder, and experiment before anything's final. A memory can sit in as many tracklists as you like.

  • How do memories get into mixtapes or my Track Record?

    Group memories into private tracklists from the Memories page. And wherever you're drafting — a mixtape or your Track Record — use “Select a saved memory” to pull any memory straight from your library into the draft.

  • If I delete a memory, does it disappear from my mixtapes?

    No. Anything already placed in a mixtape or a Track Record position is a permanent copy and stays put. Deleting a memory only removes it from your workspace, your tracklists, and any shortlists.

Practical

  • Who can edit a mixtape?

    The person who made it, and contributors can add their own songs and context. People who simply receive or view it can play and read it, but not change it.

  • What does it cost?

    Making, contributing and listening are free. Delivering a finished mixtape as a gift costs 1 credit — flat, whatever the mixtape's size, always. Playback is always free, for contributors, recipients, everyone: you are never paying for the music, only for the pressing and delivery of the keepsake around it.

  • Do credits expire?

    Credits you buy never expire. Credits from the subscription bank up while you're a member, and stay usable for 12 months after you cancel.

  • Can I get a refund on credits?

    Yes — unspent credits are refundable within 14 days of purchase. Once a credit has been spent on delivering a mixtape, it's been used.

  • Where does the music come from?

    You add songs via YouTube links, and they play through YouTube. Track Record is the voice, story, and context around the music — not a music player itself.